Terms & Conditions

FIRSTCOACH is sold by Tristan Batt (referred to as “the seller”, “we” or “us”). FIRSTCOACH is the product name. You contract with Tristan Batt for access to the service.

FIRSTCOACH provides football session planning, drill resources, saved plans, printable exports and club management tools. If you use it for a club or other organisation, you confirm that you have authority to accept these terms for that organisation. Individuals must be legally able to enter a contract.

Provide accurate information and keep it up to date. Keep your sign-in credentials confidential; you are responsible for activity under your account. Your selected plan determines features, generation allowances, team limits and Club licence capacity.

We grant you a limited, non-exclusive, non-transferable right to use FIRSTCOACH within your selected plan. You must not resell or redistribute the service, reverse engineer it, or circumvent plan limits and technical controls.

You must not misuse FIRSTCOACH. In particular, you must not:

• use it unlawfully, fraudulently, to send spam, or to infringe another person’s intellectual property or privacy;
• introduce malware, probe or disrupt security, scrape the service, or interfere with its infrastructure;
• upload content you have no right to use, or attempt to access another club’s data without permission;
• use the service in a way that could harm players, coaches or other people.

The session builder uses rule-based planning. The optional Club licence planner uses AI only to recommend a practical licence allocation; plan prices and licence blocks are calculated separately by FIRSTCOACH.

AI output may be inaccurate. Review recommendations before acting. You are responsible for your inputs, having rights to submitted content, and how you use the output. Do not submit unlawful content, hate speech, malware, attempts to bypass safety controls, or personal information that is not needed for the recommendation.

We may filter or refuse inputs and outputs, restrict content, and suspend accounts for repeated or serious infringement or abuse. Rights holders can raise a complaint using the seller contact details supplied with their order. You retain your rights in your inputs; you may use the recommendation for your club’s planning.

The seller retains ownership of FIRSTCOACH and its software, documentation, branding and original drill resources. These terms do not transfer that ownership to you.

You retain ownership of the club, team and session content you add. You grant us a limited licence to host and process that content only to provide, secure and improve the service for you and your authorised club members.

Paid plans renew at the billing frequency shown at checkout unless cancelled. Prices and any applicable tax are shown before you pay. Payment, billing, tax, cancellation and refund mechanics are also governed by Paddle’s Buyer Terms.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

You can cancel a subscription through your billing settings or customer portal. Unless a different immediate change is expressly offered, cancellation keeps paid access until the end of the paid period and then returns the account to Free.

Our Refund Policy explains the 30-day refund option. Cancelling a renewal does not by itself reverse a payment already taken.

We aim to provide a reliable service but do not guarantee uninterrupted or error-free performance. Features may change, and maintenance or circumstances outside our control may cause interruption. To the fullest extent permitted by law, implied warranties of merchantability and fitness for a particular purpose are excluded; statutory consumer rights are unaffected.

Training plans and coaching resources are general planning aids. The responsible coach must assess players’ age, ability, health, safeguarding needs, equipment, venue and conditions before use. FIRSTCOACH does not replace qualified supervision, first-aid arrangements, club safeguarding procedures or professional medical advice.

We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated or serious policy violations. Where reasonable, we will explain the issue and allow an opportunity to resolve it. You may stop using the service or cancel your account at any time.

When access ends, paid features stop. Saved content is handled according to our Privacy Notice; Free-plan restrictions apply to new activity.

Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. We are not liable for indirect, consequential or special loss, including loss of profits, data or goodwill.

Subject to those carve-outs and your statutory rights, our aggregate liability relating to FIRSTCOACH is capped at the fees you paid for the service in the 12 months before the event giving rise to the claim.

We may update these terms to reflect legal, security or service changes. Material changes will be presented through the service or another reasonable channel. You may not assign your agreement without consent; we may assign it as part of a merger, acquisition or sale of the service.

We are not responsible for delays caused by events beyond reasonable control. These terms are governed by the laws of England and Wales, and their courts have jurisdiction, unless mandatory consumer law gives you different rights.