Privacy Notice

Tristan Batt, seller of FIRSTCOACH, is the data controller for the personal data described in this notice. FIRSTCOACH is the product name.

• Account and profile data: name, email address, login credentials, coaching role, qualification and session preferences.
• Club and coaching content: club, team and coach details, session plans, player counts, training notes, licence-planning descriptions and account activity.
• Usage and technical data: feature usage, visitor and click analytics, diagnostics, approximate device information, device identifiers and IP address.
• Support communications: messages and information you choose to provide when requesting help.

Payment card and billing details are collected by Paddle for checkout and subscription administration, rather than directly by FIRSTCOACH.

• To perform our contract: create and secure your account, provide session planning and club tools, save your work, administer plan limits and provide purchased features.
• For legitimate interests: prevent fraud and abuse, maintain security, diagnose faults, understand product usage and improve FIRSTCOACH, where those interests do not override your rights.
• With consent: use optional analytics or send optional marketing where consent is required. You can withdraw consent at any time.
• For legal obligations: keep records and respond to lawful requests where required.

• Service providers that supply hosting, cloud database and authentication, visitor analytics, diagnostics and support tooling, only as needed to provide FIRSTCOACH.
• An AI processing provider when a Club admin uses the licence planner; the submitted description is processed to return the requested recommendation.
• Paddle as Merchant of Record for product sales, subscription management, payments, tax compliance and invoicing.
• Professional advisers, including legal and accounting advisers, where necessary.
• Authorities, regulators or law enforcement where disclosure is required by law or needed to protect legal rights and safety.

Club content is available to authorised members of your club according to their role. We do not sell your personal data.

Some service providers may process data outside the UK or European Economic Area. Where required, transfers are protected using an adequacy decision, appropriate contractual safeguards such as approved standard contractual clauses, and supplementary safeguards where appropriate.

We keep personal data while your account is active and for as long afterwards as needed to provide the service, resolve disputes, maintain security and meet legal obligations. When data is no longer needed, it is deleted or anonymised. Payment, tax and invoicing records handled by Paddle are retained under its own legal obligations.

We use appropriate technical and organisational measures, including access controls and encrypted connections, designed to protect personal data against accidental loss, unauthorised access, alteration or disclosure. No online service can guarantee absolute security.

FIRSTCOACH uses essential storage for sign-in, security and core operation, and analytics technologies to measure visits and clicks. It does not use these technologies for personalised advertising.

You can manage or delete cookies through your browser settings. Blocking essential cookies or storage may prevent sign-in and other core features from working. Where consent is required, optional technologies should only be used after the relevant choice.

Subject to legal conditions, you can request access, correction or erasure of your personal data; restriction or portability; and object to processing based on legitimate interests. Where processing relies on consent, you can withdraw it.

Contact Tristan Batt using the seller contact details supplied with your order to make a request. We may need to verify your identity and will respond within one month, unless the law permits an extension.

You can also complain to the UK Information Commissioner’s Office at ico.org.uk. We would welcome the chance to resolve your concern first.

We may update this notice when our service, providers or legal obligations change. The latest version will always be published on this page. Also read our Terms & Conditions and Refund Policy.