30-day money-back guarantee
If you are not satisfied with a FIRSTCOACH purchase, you can request a full refund within 30 calendar days of the applicable order or renewal date.
This applies to Pro Coach and Club payments, including additional Club licence blocks. Your statutory consumer rights are not affected.
How to request a refund
Visit paddle.net and provide the order details from your receipt. Refunds are processed by Paddle, our payment provider and Merchant of Record.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Cancelling is different from refunding
- Cancel through your FIRSTCOACH billing settings or customer portal to stop future renewals.
- You keep paid access until the end of the paid period, then your account returns to Free.
- Cancellation does not automatically refund a payment already taken. Use paddle.net if you also want to request a refund within the 30-day period.
After your request
Paddle will review and process the request. Approved refunds are returned using the original payment method where possible; the time taken to appear depends on your bank or card provider.
You can review the Terms & Conditions for subscription terms and the Privacy Notice for information about personal data.